Privacy Policy

This Privacy Policy describes how Dave's Hot Chicken ("we," "us," "our," or the "Company") collects, uses, discloses, and protects your personal information when you visit our website at daveshotchickengo.click, place orders online, use our digital services, or otherwise interact with us. We are committed to protecting your privacy and ensuring that your personal data is handled responsibly, transparently, and in accordance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and the Federal Trade Commission Act (FTC Act).

Please read this Privacy Policy carefully. By accessing or using our website or services, you acknowledge that you have read, understood, and agree to the practices described in this policy. If you do not agree with the terms of this Privacy Policy, please discontinue use of our website and services immediately.

For any privacy-related questions, concerns, or requests, you may contact us using the details provided at the end of this document.

1. About Us

Dave's Hot Chicken operates as a food service business in the United States, providing customers with an exceptional dining and ordering experience both in-person and through our digital platforms. Our website, daveshotchickengo.click, serves as our primary online presence where customers can browse our menu, place orders, interact with our content, and learn more about our offerings.

2. Information We Collect

We collect various categories of personal information depending on how you interact with our website and services. The categories of information we collect are described below.

2.1 Personal Identification Information

When you create an account, place an order, sign up for newsletters, participate in promotions, or contact us directly, we may collect personal identification information, including but not limited to:

• Full name
• Email address
• Phone number
• Mailing or delivery address
• Date of birth (where required for age verification or promotional purposes)
• Username and password (for account holders)
• Profile photo (if voluntarily uploaded)

2.2 Payment and Transaction Information

When you make a purchase through our website or third-party ordering platforms associated with us, we collect transaction-related information such as:

• Order details and history
• Billing address
• Payment method type (e.g., credit card, debit card, digital wallet)
• Transaction amounts and timestamps

Please note that full payment card numbers are not stored by us directly. Payment processing is handled by secure third-party payment processors who maintain their own privacy and security standards compliant with the Payment Card Industry Data Security Standard (PCI DSS).

2.3 Usage and Behavioral Data

We automatically collect certain information about how you interact with our website and digital services. This includes:

• Pages visited and time spent on each page
• Links clicked and actions taken on the website
• Items browsed, added to cart, or purchased
• Search queries entered on our website
• Referral source (how you arrived at our website)
• Session duration and frequency of visits
• Scroll depth and interaction patterns

2.4 Device and Technical Information

When you access our website, we automatically collect certain technical and device-specific information, including:

• IP address
• Browser type and version
• Operating system and version
• Device type (desktop, mobile, tablet)
• Screen resolution
• Language settings
• Time zone
• Unique device identifiers
• Cookie identifiers and similar tracking technologies

2.5 Location Information

We may collect general location data based on your IP address or, with your explicit consent, precise geolocation data from your device. Location information may be used to show you nearby locations, delivery availability, and relevant local promotions.

2.6 Communications and Feedback

When you contact our customer support team, submit feedback, complete surveys, or post reviews, we collect the content of those communications, including:

• Messages and correspondence sent to us via email or contact forms
• Customer service inquiry details
• Feedback, reviews, and ratings you submit
• Survey responses

2.7 Marketing and Preferences

We collect information about your marketing preferences, including your communication preferences, subscriptions to newsletters or promotional emails, and any opt-out choices you have made.

2.8 Information from Third Parties

We may receive information about you from third-party sources, such as:

• Social media platforms (if you interact with our social media pages or use social login features)
• Third-party food delivery platforms and ordering partners
• Analytics and advertising partners
• Publicly available sources

3. How We Use Your Information

We use the personal information we collect for the following purposes:

3.1 Providing and Improving Our Services

• Processing and fulfilling your food orders
• Managing your customer account and preferences
• Communicating with you about your orders, reservations, and inquiries
• Providing customer support and resolving disputes
• Improving our website functionality, menu offerings, and overall customer experience
• Conducting internal research and quality assurance

3.2 Analytics and Business Intelligence

• Analyzing website traffic and user behavior to improve our digital platforms
• Understanding customer preferences and purchasing patterns
• Measuring the effectiveness of our marketing campaigns
• Performing statistical analyses and forecasting
• Generating internal reports and business performance metrics

3.3 Marketing and Promotional Communications

• Sending you promotional emails, newsletters, and special offers (with your consent where required)
• Personalizing content and recommendations based on your preferences and order history
• Notifying you about new menu items, limited-time offers, and events
• Conducting loyalty program activities and rewards management
• Displaying targeted advertisements on third-party platforms

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or by contacting us directly at [email protected].

3.4 Legal Compliance and Security

• Complying with applicable federal, state, and local laws and regulations
• Preventing fraud, unauthorized access, and other illegal activities
• Enforcing our Terms of Service and other policies
• Responding to legal processes, court orders, or government requests
• Protecting the rights, safety, and property of our company, customers, and the public

3.5 Payment Processing

• Processing and verifying payments for orders
• Managing billing and refund requests
• Detecting and preventing fraudulent transactions

4. Cookies and Tracking Technologies

4.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help us recognize your browser or device, remember your preferences, and improve your experience on our website. We use cookies and similar tracking technologies, including web beacons, pixel tags, and local storage objects.

4.2 Types of Cookies We Use

4.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. However, disabling certain cookies may affect the functionality of our website. For detailed information on managing your cookie preferences, please refer to our Cookie Policy available on our website.

We also participate in industry opt-out programs. You may opt out of interest-based advertising by visiting the Network Advertising Initiative (NAI) opt-out page or the Digital Advertising Alliance (DAA) opt-out page.

5. Sharing Your Information with Third Parties

We do not sell your personal information to third parties. However, we may share your information with the following categories of third parties under specific circumstances:

5.1 Service Providers and Business Partners

We share personal information with trusted third-party vendors and service providers who assist us in operating our business and delivering services. These parties are contractually obligated to use your data only for the purposes we specify and to implement appropriate security measures. Categories of service providers include:

• Payment processors and financial institutions
• Website hosting and cloud infrastructure providers
• Analytics and data insights platforms (e.g., Google Analytics)
• Email marketing and communication service providers
• Customer relationship management (CRM) platforms
• Food delivery and logistics partners
• Advertising and remarketing platforms (e.g., Google Ads, Meta Ads)
• Customer support software providers

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in good faith belief that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or government request
• Protect and defend the rights or property of Dave's Hot Chicken
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users or the public
• Cooperate with regulatory or law enforcement authorities, including the Federal Trade Commission (FTC)

5.3 Business Transfers

In the event of a merger, acquisition, sale of assets, reorganization, bankruptcy, or other corporate transaction, your personal information may be transferred to a successor entity. We will notify you via email and/or a prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.

5.4 Aggregated and De-Identified Data

We may share aggregated or de-identified information — which cannot reasonably be used to identify you — with third parties for research, marketing, analytics, and other purposes without restriction.

6. Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical safeguards to protect your data against unauthorized access, disclosure, alteration, and destruction.

6.1 Security Measures We Employ

• Encryption: We use industry-standard SSL/TLS encryption to secure data transmitted between your browser and our servers.
• Access Controls: Access to personal data is restricted to authorized personnel on a need-to-know basis. All staff with access to personal data are trained on data protection practices.
• Secure Payment Processing: Payment transactions are processed through PCI DSS-compliant payment processors to ensure the security of your financial information.
• Firewalls and Intrusion Detection: We employ firewalls, intrusion detection systems, and regular security audits to monitor and protect our infrastructure.
• Data Minimization: We collect only the personal information necessary for the purposes outlined in this policy.
• Regular Security Assessments: We conduct periodic vulnerability assessments and penetration testing to identify and address security weaknesses.

6.2 Data Breach Response

In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify affected individuals and relevant authorities as required by applicable law, including applicable state breach notification laws in the United States. Notification will be provided in a timely manner consistent with legal requirements.

7. Your Privacy Rights

Depending on your state of residence within the United States, you may have specific rights regarding your personal information. We are committed to honoring these rights in accordance with applicable law.

7.1 Rights for California Residents (CCPA/CPRA)

If you are a resident of California, you have the following rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know: You have the right to request disclosure of the categories and specific pieces of personal information we have collected about you, the sources of collection, the purposes for collection, and the categories of third parties with whom we share your information.
• Right to Delete: You have the right to request deletion of your personal information, subject to certain exceptions permitted by law.
• Right to Correct: You have the right to request correction of inaccurate personal information we maintain about you.
• Right to Opt Out of Sale or Sharing: Although we do not sell personal information, you have the right to opt out of the sharing of your personal information for cross-context behavioral advertising purposes.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of sensitive personal information to purposes necessary for providing the requested services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you services, charge different prices, or provide a lesser quality of service as a result of your exercising these rights.
• Right to Data Portability: You have the right to receive your personal information in a portable, readily usable format that allows you to transmit it to another entity.

7.2 General Rights for All U.S. Users

Regardless of your state of residence, we respect and aim to honor the following general privacy rights:

• Access: You may request access to the personal information we hold about you.
• Correction: You may request that we correct or update inaccurate or incomplete personal information.
• Deletion: You may request the deletion of your personal data, subject to applicable legal requirements and exceptions.
• Opt-Out of Marketing: You may opt out of receiving marketing and promotional communications from us at any time.
• Withdraw Consent: Where we rely on your consent to process your personal data, you may withdraw that consent at any time.

7.3 How to Submit a Privacy Request

To exercise any of your privacy rights, please submit a request using one of the following methods:

• Email: [email protected]
• Website: daveshotchickengo.click (via our contact/privacy request form)

We will verify your identity before processing your request to ensure that we are responding to the correct individual. You may designate an authorized agent to submit requests on your behalf, provided they present proof of your written authorization and their own identity verification.

We will respond to your verifiable request within 45 days of receipt. If additional time is needed, we will notify you of the extension and the reason within the initial 45-day period. In certain circumstances, we may be unable to fulfill your request as permitted by applicable law, and we will explain the reasons in our response.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Our general data retention practices are as follows:

When personal information is no longer needed, we securely delete, destroy, or anonymize it in accordance with our data disposal procedures.

9. Children's Privacy

We do not knowingly collect, use, or disclose personal information from children under the age of 13, in compliance with the Children's Online Privacy Protection Act (COPPA). Our website, ordering platform, and all related digital services are intended solely for use by adults aged 18 years and older.

If you are under 18 years of age, you are not permitted to use our website or services, create an account, or submit any personal information to us. If you are a parent or guardian and believe that your child under the age of 13 has provided us with personal information without your consent, please contact us immediately at [email protected]. We will promptly investigate and, if confirmed, delete the child's personal information from our systems.

10. International Data Transfers

Dave's Hot Chicken is based in the United States, and the information we collect is processed and stored on servers located within the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored in, and processed in the United States, where data protection laws may differ from those in your country of residence.

By using our website and services, you consent to the transfer of your information to the United States and its processing in accordance with this Privacy Policy. We take appropriate steps to ensure that any international data transfers are conducted with adequate safeguards and in compliance with applicable law.

For users located in states with specific cross-border data transfer regulations, we will implement appropriate contractual or technical safeguards as required by law. If you have questions about how your data is handled when transferred internationally, please contact us at [email protected].

11. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not owned or controlled by Dave's Hot Chicken. This Privacy Policy applies only to information collected through our own website and services. We are not responsible for the privacy practices of third-party websites or services and encourage you to review their respective privacy policies before providing any personal information.

Third-party services that may be linked from or integrated into our website include, but are not limited to, food delivery platforms, social media platforms, payment gateways, and advertising networks. These parties operate under their own privacy terms and conditions.

12. Do Not Track Signals

Some browsers have a "Do Not Track" (DNT) feature that sends a signal to websites requesting that they not track your online activity. Currently, our website does not respond to Do Not Track signals, as there is no universally accepted standard for how websites should respond to such signals. However, you can use the cookie controls described in Section 4 to manage your tracking preferences.

We will continue to monitor developments in DNT standards and update our practices accordingly if a consensus standard is established.

13. How to File a Complaint

If you believe that we have not handled your personal information in accordance with this Privacy Policy or applicable privacy laws, we encourage you to contact us first so that we can attempt to resolve your concern.

13.1 Contact Us Directly

Submit your privacy complaint or concern to:

• Email: [email protected]
• Website: daveshotchickengo.click

We will acknowledge receipt of your complaint within 10 business days and aim to resolve it within 30 business days. If we are unable to resolve your complaint to your satisfaction, we will explain the next available steps.

13.2 Filing a Complaint with Regulatory Authorities

If you are a California resident and are dissatisfied with our response, you have the right to file a complaint with the California Privacy Protection Agency (CPPA) at:

• Website: cppa.ca.gov
• Address: 2101 Arena Boulevard, Sacramento, CA 95834

For general consumer protection concerns related to deceptive or unfair business practices, you may also file a complaint with the Federal Trade Commission (FTC):

• Website: reportfraud.ftc.gov
• Phone: 1-877-FTC-HELP (1-877-382-4357)

Residents of other states may also have the right to file complaints with their respective state attorneys general or consumer protection offices. We encourage you to research the resources available in your state.

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or industry standards. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Post a prominent notice on our website
• Send an email notification to registered account holders (where required by law)

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after any changes to this policy constitutes your acceptance of the revised terms.

15. Legal Basis for Processing (Where Applicable)

Depending on your jurisdiction and the nature of our interaction with you, we may rely on one or more of the following legal bases to process your personal information:

• Contractual Necessity: Processing is necessary to fulfill your order, manage your account, or perform our contractual obligations to you.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, improving our services, and marketing, provided these interests are not overridden by your rights.
• Consent: Where we rely on your consent (e.g., for marketing emails or certain cookies), you have the right to withdraw it at any time.
• Legal Compliance: Processing is required to comply with applicable federal, state, or local laws, regulations, or legal processes.

16. Contact Information for Privacy Inquiries

If you have any questions, comments, or concerns about this Privacy Policy or our data handling practices, or if you wish to exercise your privacy rights, please contact our privacy team using the details below:

We are committed to responding to all privacy inquiries promptly and transparently. Our goal is to ensure that every customer's privacy is respected and their data is handled with the utmost care and integrity.

This Privacy Policy was last reviewed and updated on June 24, 2026. All previous versions of this policy are superseded by this document. Dave's Hot Chicken reserves all rights under applicable United States federal and state law, including but not limited to the California Consumer Privacy Act (CCPA), California Privacy Rights Act (CPRA), Children's Online Privacy Protection Act (COPPA), and the Federal Trade Commission Act (FTC Act).